Privacy Policy

Effective Date: August 7, 2026

1. Introduction

Welcome to Baidya Sahay. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, AI-powered Ayurvedic consultation services, and WhatsApp Business services.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

• Name
• Mobile Number
• WhatsApp Profile Information
• Email Address (if provided)
• Consultation Messages and Chat History
• Order and Product Information
• Shipping and Billing Details
• Device Information, Browser Type and IP Address

3. How We Use Your Information

• Provide AI-assisted Ayurvedic consultation.
• Recommend suitable Ayurvedic products.
• Process and deliver your orders.
• Respond to customer support requests.
• Improve our products and services.
• Send order confirmations and delivery updates.
• Comply with applicable legal obligations.

4. AI Consultation Disclaimer

5. WhatsApp Communication

When you communicate with us through WhatsApp, your messages are processed through the WhatsApp Business Platform for customer support, consultation, and order-related communication.

By contacting us via WhatsApp, you consent to receive responses regarding your consultation, product recommendations, orders, and customer support.

6. Information Sharing

We do not sell or rent your personal information.

Your information may be shared only with:

• Payment Gateway Providers
• Shipping and Logistics Partners
• Technology Service Providers
• Government Authorities when required by law

7. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data where applicable.
• Withdraw consent for future communications.

10. Third-Party Services

Our services may integrate with third-party providers including:

• WhatsApp Business Platform
• AI Service Providers
• Payment Gateways
• Shipping Providers

These providers maintain their own privacy policies governing the use of your data.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated effective date.

13. Contact Us